So when was the last time that you wrote a handwritten note? It's probably been a while.
Kapan terakhir kali Anda menulis sebuah catatan tangan? Bisa jadi sudah cukup lama.
[The Way We Work]
[Cara Kita Bekerja]
Technology has changed the way we communicate. We send emails, not letters, text messages, not phone calls. We order delivery instead of cooking dinners in our kitchen. All in the name of efficiency. But here's the point. Technology has made it easier to communicate. But it hasn't made it easier to connect with other human beings.
Teknologi mengubah cara kita berkomunikasi. Berkirim surel, bukan lagi surat, SMS, bukan lagi panggilan telepon. Memesan antar, bukan lagi memasak makan malam di dapur. Semua demi efisiensi. Namun, ini poinnya. Teknologi telah mempermudah cara berkomunikasi, tapi belum mempermudah kita untuk terhubung dengan sesama manusia.
I've found that the secret to connecting in the high-tech, fast-paced world that we live in, is doing a few small things the old-fashioned way.
Rahasia dalam menjalin hubungan di dunia yang berputar cepat dengan teknologi canggih, adalah melakukan beberapa hal sederhana dengan cara lama.
Write a letter. I've written thousands of handwritten notes. Thanking people for advice, thanking them for an interview. It just puts that extra effort to show someone that you really care and that you're willing to go above and beyond. Some advice for writing a thank-you letter is to really make it clear to the person that you're writing to the impact that they have had on your life. Talk about something specific. Like "Thank you for the advice that you gave me. It's because of the advice you gave me, that I am now doing x." People are looking to make a difference. And so if you can show someone that they've really had an impact on the life that you're living, the life you're pursuing, it could have a huge impact.
Tulislah sebuah surat. Saya telah menulis ribuan surat dengan tangan. Berterima kasih atas nasihat atau atas sebuah wawancara. Hanya butuh sedikit usaha ekstra untuk menunjukkan bahwa Anda peduli dan bersedia melampaui ekspektasi mereka. Sedikit saran dalam menulis surat terima kasih: Sampaikan dengan jelas pada orang yang Anda tuju pengaruh mereka terhadap hidup Anda. Tulislah sesuatu yang spesifik. Misalnya "Terima kasih atas saran Anda. Berkat itu, sekarang saya bisa melakukan X." Orang-orang ingin membuat perbedaan. Jika Anda dapat menunjukkan bahwa mereka sangat berpengaruh pada kehidupan yang Anda jalani dan inginkan, pengaruhnya bisa besar.
Pick up the phone and dial. We've hired thousands of employees. And I've personally called every single one of them to welcome them to the Compass family. I'm able to set the tone of really what I want the company to be. Where, you know, people go above and beyond to make people feel welcomed and to give people a sense of belonging. And sometimes I call people on their last day of work. When people leave, sometimes they're more transparent than they ever were when they were still at the company. And so it's a great opportunity to get feedback that is very hard to get otherwise.
Buatlah panggilan. Kami mempekerjakan ribuan pegawai. Saya pribadi menelepon mereka satu per satu, menyambut mereka ke perusahaan Compass. Saya mampu mengatur nuansa apa yang saya inginkan di perusahaan, tempat orang-orang melampaui ekspektasi, untuk membuat mereka merasa disambut dan menumbuhkan keterikatan. Kadang saya menelepon pada hari kerja terakhir mereka. Ketika keluar, mereka terkadang menjadi lebih terbuka daripada ketika masih menjadi bagian dari perusahaan. Itu peluang emas mendapatkan respons yang sulit didapat pada kesempatan lain.
Ask interesting and meaningful questions when you get outside of the office. When I'm traveling the country, every night I'll have dinner with people in the company. And I like to ask questions like "What's your underlying motivation? What's something that's happened this week that meant a lot to you?" And when you go around the table, and people really open up and are able to engage, it sets a different tone. When people come back to the office, they can see each other and they know each other in a deeper way.
Lontarkan pertanyaan menarik dan berkesan saat berada di luar kantor. Saat saya pergi dinas, saya selalu makan malam bersama para pegawai. Saya gemar bertanya seperti, "Apa motivasi hidup Anda? Apa hal bermakna yang terjadi pada Anda minggu ini?" Lalu, saat Anda berkeliling meja, dan ketika mereka lebih terbuka dan berpartisipasi, nuansa yang tercipta berbeda. Saat kembali ke kantor, mereka dapat melihat dan memahami satu sama lain lebih baik.
Answer questions with honesty. You know how it feels when you go into an elevator and someone says, "How was your weekend?" It could've been the best weekend ever, you could've met the love of your life, and you would say, "Good, how was yours?" If you want to connect with people, then you have to open up. I'm not always that good at it, and I imagine most people aren't. But that's why being open stands out so much, because most people aren't.
Jawablah pertanyaan dengan keterbukaan. Anda tahu rasanya di dalam lift kemudian ada yang menanyakan akhir pekan Anda. Anda bisa saja mengalami akhir pekan terbaik, ataupun menemukan cinta sejati Anda. Namun, jawaban Anda hanya, "Baik. Bagaimana denganmu?" Jika Anda ingin menjalin hubungan, Anda harus terbuka. Saya tidak selalu pandai dalam hal itu, juga dengan kebanyakan orang. Namun, itulah alasan menjadi terbuka begitu menonjol karena kebanyakan orang tidak.
Turn the video on. I would always recommend a videoconference over a phone call. Because that's when you can see the real personality come out. When you're on video, you're forced to be present. It's almost a forcing mechanism to be in the moment.
Nyalakan opsi video. Saya selalu menyarankan konferensi video dibandingkan telepon karena saat itulah karakter asli seseorang terlihat. Saat Anda berada dalam video, Anda dipaksa selalu hadir. Itu seperti mekanisme paksa untuk tetap di momen itu.
Nobody succeeds alone. The more you can take time to develop genuine, authentic relationships, the more you're going to be able to realize your dreams. You're going to be able to take big risks and know that there's a network of people to cheer you on and to support your efforts.
Tidak ada yang sukses sendiri. Semakin lama Anda berusaha membangun hubungan yang tulus dan autentik, semakin dekat pula terwujudnya mimpi-mimpi Anda. Anda akan mampu mengambil risiko besar dan menyadari ada orang di luar sana