Have you ever talked with a friend about a problem, only to realize that he just doesn't seem to grasp why the issue is so important to you? Have you ever presented an idea to a group, and it's met with utter confusion? What's going on here? Katherine Hampsten describes why miscommunication occurs so frequently, and how we can minimize frustrati...

Have you ever talked with a friend about a problem, only to realize that he just doesn’t seem to grasp why the issue is so important to you? Have you ever presented an idea to a group, and it is met with utter confusion? What is going on here? Katherine Hampsten describes why miscommunication occurs so frequently, and how we can minimize frustra...